Refund Policy

1. Scope

The current website offer is a one-time Lifetime purchase that provides immediate digital access once delivery is completed. Because source access begins as soon as the GitHub invitation is accepted, eligibility depends on delivery failure, product defect, billing error, and applicable consumer law rather than merely changing your mind after accessing the source.

2. Eligible Cases

• We fail to deliver repository access and cannot correct the failure within a reasonable time
• The delivered product materially differs from the documented NimBuild Starter capabilities
• A defect prevents the documented setup path from working and we cannot provide a practical correction
• You were charged more than once, charged for an unauthorized transaction, or charged for a product you did not order
• A refund is required by mandatory consumer-protection law in your jurisdiction

3. Cases That Are Generally Not Refundable

• Changing your mind after substantially accessing or downloading the source without a material defect
• Failure to review the public documentation, supported stack, or repository license before purchase
• Problems caused by your own deployment, code changes, provider account limits, third-party API costs, or unsupported environments
• Expecting custom development, consulting, deployment operation, or features not described in the product documentation
• Loss of access caused by your breach of the Terms of Service

4. How to Request a Refund

Email support@nimbuild.dev within 7 days of purchase for delivery or product-defect claims, or as soon as reasonably possible after discovering a billing error. Include your order identifier, purchase email, GitHub username or email, description of the issue, setup output or evidence where relevant, and the outcome you want.

You may also use the contact form. Mark the message as a billing or refund request so it can be routed promptly.

5. Review and Resolution

We aim to acknowledge requests within 3 business days and provide a decision within 5 business days after receiving the information needed to review the request. Complex provider or payment investigations may take longer, and we will tell you when that happens.

Approved refunds are returned through Creem or the original payment method where available. Processing time depends on the payment provider and bank. If a refund is granted, repository access and membership rights may be revoked.

6. Declined Requests and Disputes

If a request is declined, we will explain the general reason. You may reply with additional information for review. Please contact us before filing a chargeback; many delivery, access, and duplicate-charge issues can be corrected directly.

7. Changes and Contact

We may update this policy by posting a revised effective date. Refund requests are evaluated under the policy in force when the purchase was made unless a later policy gives you stronger rights. Contact support@nimbuild.dev for billing questions.